Privacy Policy

1. Information We Collect

dot77 collects various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register for an account or use dot77 services, you voluntarily provide us with personal information including:

• Account Registration Data: Full name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification (KYC) Documents: Indonesian national ID card (KTP), proof of address documents, selfie photographs, and any additional documentation requested to verify your identity and comply with regulatory requirements.
• Financial Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, or other Indonesian banks; e-wallet account information for OVO, DANA, GoPay, or other payment methods used for deposits and withdrawals.
• Communication Data: Information you provide when contacting our customer support team via live chat, email, or phone, including the content of your messages and any attachments you send.
• Marketing Preferences: Your consent choices regarding promotional communications and newsletters.

1.2 Information Collected Automatically

When you access or use dot77 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IP address, device ID), and mobile network information.
• Usage Data: Pages visited, features used, time spent on pages, links clicked, games played, betting activity, deposit and withdrawal transactions, login timestamps, and session duration.
• Location Data: General geographic location derived from your IP address to ensure compliance with territorial restrictions and provide localized services. We do not collect precise GPS location data.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 5 for detailed information).

1.3 Information from Third Parties

In some cases, we receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to verify deposits and process withdrawals.
• Identity Verification Services: Results from third-party identity verification and fraud prevention services used to validate your KYC documentation.
• Game Providers: Gameplay data, betting outcomes, and jackpot wins from our third-party game suppliers and live casino partners.
• Marketing Partners: Limited information from advertising and affiliate partners if you accessed dot77 through a referral link or promotional campaign.

2. How We Use Your Information

dot77 uses the collected information for the following purposes:

2.1 Service Provision and Account Management

• Create, maintain, and manage your dot77 account.
• Process your registration and verify your identity through KYC procedures to comply with regulatory requirements and prevent underage gambling (21+ age requirement).
• Enable you to access sports betting markets (including BRI Liga 1, EPL, La Liga, Champions League), live casino games, slot games, lottery options (togel draws from Singapore, Hongkong, Sydney markets), and other entertainment products.
• Process deposits from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay), and facilitate withdrawals to your verified payment methods.
• Manage your account balance, track betting activity, calculate winnings, and process payouts.

2.2 Customer Support and Communication

• Respond to your inquiries, support requests, and complaints through our 24/7 Indonesian-speaking customer service channels.
• Send you service-related notifications including account verification updates, transaction confirmations, withdrawal status alerts, and security warnings.
• Provide personalized assistance and resolve technical issues you encounter on the platform.

2.3 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, unauthorized account access, payment fraud, bonus abuse, collusion, and other violations of our Terms & Conditions.
• Monitor betting patterns and gameplay behavior to identify suspicious activity that may indicate match-fixing, insider information abuse, or other integrity violations.
• Implement security measures including two-factor authentication, IP address monitoring, and device fingerprinting to protect your account from unauthorized access.
• Comply with anti-money laundering (AML) regulations and responsible gaming obligations.

2.4 Platform Improvement and Analytics

• Analyze usage patterns and player behavior to understand how users interact with dot77 services and identify areas for improvement.
• Conduct A/B testing to optimize user interface design, game recommendations, and promotional offers.
• Develop new features, games, and betting markets based on player preferences and market demand in Indonesia (Jakarta, Surabaya, Bandung, and other cities).
• Measure the effectiveness of our marketing campaigns and calculate return on investment for advertising spend.

2.5 Marketing and Promotions

• Send you promotional offers, bonus announcements, tournament invitations, and newsletters about new games or sports events (EPL matches, BRI Liga 1 fixtures, Champions League draws) if you have opted in to marketing communications.
• Personalize promotional content based on your gaming preferences, VIP tier status, and previous activity on the platform.
• Display targeted advertisements on the dot77 website and through third-party advertising networks (subject to your cookie consent choices).

2.6 Legal Compliance

• Comply with applicable laws, regulations, and licensing requirements governing online gaming operations.
• Respond to legal requests from government authorities, law enforcement agencies, or courts in Indonesia or internationally.
• Enforce our Terms & Conditions, investigate terms violations, and take appropriate action including account suspension or legal proceedings.
• Maintain records required by gaming regulators and auditors.

3. Data Sharing and Disclosure

dot77 does not sell your personal information to third parties. However, we share your data with the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and international payment gateway operators that facilitate deposits and withdrawals.
• Game Suppliers: Third-party game providers and live casino operators that deliver slot games, table games, live dealer streams, and other entertainment content on the dot77 platform.
• Identity Verification Services: KYC and fraud prevention vendors that verify your identity documents and screen for fraudulent accounts.
• Cloud Hosting Providers: Technology companies that host dot77 servers, databases, and infrastructure.
• Customer Support Tools: Software platforms that enable our 24/7 support team to manage live chat, email tickets, and customer inquiries efficiently.
• Analytics Providers: Services that help us analyze platform usage, user behavior, and performance metrics.

3.2 Legal Obligations and Protection

We may disclose your information when required or permitted by law:

• To comply with legal obligations, court orders, subpoenas, or government requests.
• To protect dot77's rights, property, or safety, or that of our users or the public.
• To investigate suspected fraud, terms violations, or illegal activity.
• To respond to claims that your use of dot77 services violates third-party rights.
• In connection with a merger, acquisition, bankruptcy, or sale of assets, where your information may be transferred to the acquiring entity.

3.3 With Your Consent

We may share your information with other third parties if you have provided explicit consent for such disclosure, for example, when you authorize us to share data with a specific partner or service.

Important: All third parties with whom we share your information are contractually obligated to maintain confidentiality and use your data only for the purposes specified by dot77. We conduct due diligence on our partners to ensure they implement appropriate data protection measures.

4. Data Security Measures

Protecting your personal information is a top priority for dot77. We implement comprehensive security measures including:

4.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and dot77 servers is encrypted using bank-grade SSL (Secure Sockets Layer) and TLS (Transport Layer Security) protocols, ensuring that sensitive information like passwords and payment details cannot be intercepted.
• Data Encryption at Rest: Personal information and financial records stored in our databases are encrypted using AES-256 encryption standards.
• Firewall Protection: Advanced firewalls and intrusion detection systems monitor and block unauthorized access attempts to dot77 infrastructure.
• Secure Payment Processing: Payment transactions are processed through PCI DSS (Payment Card Industry Data Security Standard) compliant systems that meet the highest security standards for handling financial data.
• Regular Security Audits: Independent security experts conduct periodic penetration testing and vulnerability assessments to identify and address potential weaknesses.

4.2 Organizational Safeguards

• Access Controls: Only authorized dot77 personnel with a legitimate business need can access your personal information. Access is granted on a role-based basis with strict authentication requirements.
• Employee Training: All staff members receive data protection training and are bound by confidentiality agreements.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly detect, contain, and remediate security incidents.
• Account Security Features: Two-factor authentication (2FA) options, strong password requirements, session timeout controls, and login notifications help protect your account from unauthorized access.

Your Role in Security: While we implement robust security measures, you play a critical role in protecting your account. Always use a strong, unique password, never share your login credentials, log out when using shared devices, and contact support immediately if you notice suspicious activity.

5. Cookies and Tracking Technologies

dot77 uses cookies and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content.

5.1 What Are Cookies

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. They enable the website to remember your preferences, recognize you on return visits, and track your activity.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the dot77 platform to function properly. These cookies enable core features like account login, maintaining your session, processing payments, and remembering your language preferences. Essential cookies cannot be disabled without significantly impacting platform functionality.
• Performance Cookies: Collect anonymous data about how visitors use dot77, including which pages are most popular, error messages encountered, and loading times. This information helps us identify and fix technical issues.
• Functionality Cookies: Remember your preferences and settings (display language, currency format, favorite games) to provide a personalized experience.
• Advertising Cookies: Used to deliver targeted advertisements based on your interests and previous activity. These cookies track which ads you've seen and measure the effectiveness of marketing campaigns.

5.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, although this may impact your ability to use certain dot77 features. To learn how to manage cookies in your specific browser, consult the browser's help documentation.

6. Data Retention

dot77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Retention Periods

• Active Accounts: Personal information is retained for the duration of your account's active status and for 6 months after your last login to comply with gaming regulations and facilitate account reactivation.
• Closed Accounts: After you close your account or after 12 months of inactivity, most personal data is deleted or anonymized. However, certain information may be retained longer for legal compliance purposes.
• Transaction Records: Financial transaction data (deposits, withdrawals, betting history) is retained for 7 years to comply with Indonesian financial regulations and tax laws.
• KYC Documents: Identity verification documents are retained for 5 years after account closure to meet anti-money laundering regulatory requirements.
• Communication Records: Customer support interactions and correspondence are retained for 3 years for quality assurance and dispute resolution purposes.

6.2 Anonymization

Where possible, we anonymize personal information so it can no longer identify you as an individual. Anonymized data may be retained indefinitely for statistical analysis and platform improvement purposes.

7. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal information dot77 holds about you. This includes your account details, KYC documents, transaction history, and communication records.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly through your dot77 account settings.

7.3 Right to Erasure (Right to Be Forgotten)

In certain circumstances, you can request deletion of your personal information. However, we may need to retain some data to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.

7.4 Right to Restrict Processing

You can request that we limit how we use your information in specific situations, such as while we verify the accuracy of data you've disputed.

7.5 Right to Data Portability

You can request a machine-readable copy of your personal information to transfer to another service provider.

7.6 Right to Object

You can object to our processing of your personal information for direct marketing purposes at any time by unsubscribing from promotional emails or contacting support.

7.7 Exercising Your Rights

To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within 30 days. You may be required to verify your identity before we process your request to ensure account security.

8. Children's Privacy

dot77 services are strictly intended for adults aged 21 years or older, in compliance with Indonesian gambling age restrictions. We do not knowingly collect personal information from individuals under 21 years of age.

If we discover that we have inadvertently collected personal information from someone under 21, we will delete that information immediately and permanently suspend the associated account. If you believe a minor has accessed dot77 or provided personal information to us, please contact [email protected] immediately.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control tools to prevent minors from accessing age-restricted websites.

9. International Data Transfers

dot77 operates an international platform with servers and service providers located in multiple jurisdictions. Your personal information may be transferred to, stored in, and processed in countries outside Indonesia, including jurisdictions that may have different data protection laws than Indonesia.

When we transfer your data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by data protection authorities.
• Ensuring third-party service providers implement equivalent security measures.
• Conducting data protection impact assessments for high-risk transfers.

By using dot77 services, you acknowledge and consent to the international transfer of your personal information as described in this Privacy Policy.

10. Privacy Policy Updates

dot77 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, services, legal requirements, or industry standards. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy.
• Notify you via email to the address associated with your account.
• Display a prominent notice on the dot77 platform.
• Request your consent if required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of dot77 services after any modification indicates your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through the dot77 platform with Indonesian-speaking support agents

We are committed to resolving privacy concerns promptly and transparently. You can expect a response to privacy-related inquiries within 30 days.